Refund policy

Return & Refund Policy – House of Emaan

Last updated: 28 Dec 2025

At House of Emaan, we take pride in the quality and craftsmanship of every piece. If something isn’t right with your order, we’re here to help.

Returns

We offer a 7-day return window, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

In its original condition
Unworn, unused, and unwashed
With all original tags attached
In original packaging
Accompanied by proof of purchase

Items that do not meet these conditions will not be accepted.

How to Request a Return

To initiate a return, please email us at support@houseofemaan.com with:

Your order number
Reason for return

Once approved, we will provide return instructions.
Items sent without prior approval will not be accepted.

Return Shipping

Return shipping charges are the responsibility of the customer.
Original shipping charges are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@houseofemaan.com with clear images. We will assess and resolve the issue promptly.

Exchanges

We do not offer direct exchanges.
If you need a different item, please place a new order and request a return for the original item (subject to eligibility).